Terms and Conditions for Consumers
1. DESCRIPTION, PURPOSE, PARTIES
These terms of use (hereinafter referred to as the "Terms") apply to the service TrustedBuilders provided by Byggstart AS (Norway). (hereinafter referred to as the "Company") to you. TrustedBuilders is a service that helps project owners find tradespeople for construction and renovation work. By registering your project, you accept these Terms of Use for Trustedbuilders.co.uk.
If there are significant changes to these Terms, you will be notified at least 30 days before the new Terms come into effect via the email address you have registered.
2. USE OF TRUSTEDBUILDERS
2.1. USE AND LIMITATIONS
The Company continually develops the service with new features and possibilities, but the Company also has the full right to remove or modify existing features.
You are not allowed to resell the entire service or parts of it to unauthorized third parties, nor may you use the service for commercial purposes.
All images, text, and other information you upload to TrustedBuilders.co.uk are granted to the Company and third parties authorized by the Company the right to use in their original or modified form in connection with TrustedBuilders' operations, including for integration of TrustedBuilders into other systems and services or for marketing TrustedBuilders. You are responsible for ensuring that the material you post on TrustedBuilders does not violate copyright or other legal rights of third parties.
If you use TrustedBuilders in a way that violates the Terms or misuse the service in a way that harms the Company, tradespeople, or other users of TrustedBuilders, the Company may claim damages.
2.2. GUIDANCE FROM TRUSTEDBUILDERS
If you need assistance from TrustedBuilders regarding the service and its functions, you are free to contact TrustedBuilders through any communication channel during the stated business hours.
2.3. REQUESTING A QUOTE FOR A JOB
A request for a quote is submitted to TrustedBuilders, which then forwards the request to service providers within the network.
2.4. QUOTE FOR THE JOB
The service provider provides a quote for the work directly to you as the consumer. TrustedBuilders is not involved in the preparation of the quote and is not responsible for its content. You are free to either accept or decline the quote from the tradesperson.
2.5. ACCEPTING THE QUOTE FOR THE JOB
By accepting the tradesperson's quote for the work, you enter into a binding agreement with the provider. The Company is not a party to the agreement between you as the consumer and the tradesperson.
2.6. PAYMENT FOR THE JOB
Terms and conditions regarding payment for the work are specified in the quote you receive from the tradesperson.
2.7. FEEDBACK ON COMPLETED WORK
When a project is completed, TrustedBuilders requests feedback on the work performed. This is done to ensure the quality of tradespeople in TrustedBuilders' network. TrustedBuilders has the full right to publish reviews with the consumer's full name and details about the work being reviewed.
3. RESPONSIBILITY
The Company is not a party to the agreements made between the user of the service and the provider of the trade service. The agreements between the consumer and the provider are entered into at the user’s own risk, and it is the user’s responsibility to assess whether the provider(s) are suitable for the specific work. You cannot make claims against the Company for defects or faults in the work performed.
The Company aims to ensure that the information provided by and about the company, as well as information regarding our services, is correct and useful. However, the Company cannot be held responsible for any consequences that such information and advice may have for you as the consumer. Therefore, you should always carefully evaluate and consider the information you receive and may choose to hire an expert to make a thorough assessment if you deem it necessary.
The Company is not responsible for technical errors or other unforeseen events that make the service slower or unavailable, such as server download time, technical issues with the website, or similar events.
4. HANDLING OF PERSONAL DATA
As part of the company's obligations under these Terms, the company will handle personal data about you. The company will always adhere to the relevant provisions regarding personal data and privacy as specified in the Data Protection Act. The types of personal data collected and how they are handled are described in the company's privacy policy, which is available on the company's website at www.trustedbuilders.co.uk. The company will always maintain the necessary technical and organizational measures to ensure that the user's personal data is processed securely and in accordance with the applicable requirements for privacy, confidentiality, and availability as outlined in the Data Protection Act.
You consent to receiving emails related to the project registered on TrustedBuilders. You also agree to receive electronic newsletters from TrustedBuilders. Emails and newsletters from TrustedBuilders may also contain information and marketing from our partners. You can voluntarily subscribe to the newsletter.
You agree that the company may be legally obligated to continue storing data about you after the project work has been completed.
6. TRANSFER OF USER INFORMATION
The company has the right to transfer user information to another entity that takes over all or parts of TrustedBuilders. This also applies if the company changes the name of the service. The company also has the right to transfer user information to another business that is part of the same group as TrustedBuilders.
Privacy Policy
1. ABOUT THE PRIVACY POLICY
This privacy policy outlines how we collect and use information about those who use the service and how we protect users' personal data.
2. HANDLING OF PERSONAL DATA
Personal data refers to information and values that can be linked to a specific identifiable person. Examples of personal data include name, address, phone number, personal identification number, and email address. Handling of personal data refers to any form of use of personal data, such as collection, registration, compilation, storage, and disclosure, or a combination of different uses. All handling of personal data is regulated by the Data Protection Act. The Data Protection Authority ensures that the law is followed and controls that personal privacy is not violated during the handling of personal data.
3. COLLECTION OF PERSONAL DATA
Information that you provide to us: When you register as a user with us, you provide certain data that we store, including your name, phone number, and email address. This information is stored in our database to provide you with or ensure the delivery of the service you have requested; to improve our service and to prevent fraud and disputes. Likewise, we store information when you contact us by sending emails, calling one of our project managers, or communicating with us in any other way. Data that is stored includes, for example, email addresses, phone numbers, names, and addresses. Additionally, we store information about your home and the projects you have carried out through our service. We store this information to maintain good customer service over time, and it may include details about previously completed projects, associated project documentation, property advertisements, or information about previous ownership transfers. We also store data that consists of users' questions and thoughts regarding various projects and our services to improve and develop the services. Furthermore, we may store public information about you that is available to the general public.
Information collected when using the service: When you use our services, we collect information about your activity, such as which of our services and web pages you visit and how you use them. The information can be divided into the following categories:
Technical information about your device and internet connection: Through server logs and other tools, we record information about the device and connection to our services, including operating system, browser version, IP address, cookies, and unique identification files. This information is generally used for anonymous and aggregate statistics, but we may also link it to your user account. The information allows us, for example, to customize the display of our services based on the device you are using and analyze the different ways users engage with our services.
Information about usage of the services: When you contact our project managers, make a request for project implementation, or use our services in other ways, certain parts of this activity are automatically logged. We use this information, among other things, to improve our services, limit and counter misuse of the services, and provide content tailored to your usage patterns.
Information about location: We also want to be able to calculate a geographic location based on the IP address from the device you use when using any of our services. If you use our apps, we may also store more precise location data. The information is used to, for example, show you content relevant to your location and to compile statistics
Cookies and other content stored locally: When you visit our services, we use various technologies to identify and recognize you as a user. For example, we use cookies to prevent you from having to log in each time you visit our website. It may also happen that we store anonymous identification locally on your device, such as on devices where we cannot use cookies.
Information from other sources: Sometimes, we may receive information from other sources, such as customers, measurement tools, and other third parties who help us or them understand user activity, your preferences, or generally improve the services we offer. This may include tools such as Google Analytics, Heap Analytics, or similar analytics tools. Information from these sources may also include data registered by them before you registered as a user of our services.
4. HANDLING OF PERSONAL DATA
TrustedBuilders handles your personal data to deliver the service to you, improve and further develop related services, including adapting the services to users' estimated preferences, and inform you about new features. We also handle personal data to provide offers and recommendations tailored to your usage patterns, to analyze and understand trends in the market, and to attempt to predict future effects.
Understand market trends: The purpose of this is, among other things, to create statistics that we use to improve and further develop our website and improve our product offerings and services. Such analyses may be carried out by TrustedBuilders itself or by extracting data that another organization analyzes. In cases where we extract data and share it with other parties for analysis, this will be done in accordance with applicable data legislation and its requirements for confidentiality, meaning that the data will not be used for other purposes, and all data will be deleted once the analysis is completed.
Improve user experience: We use the collected data to develop more user-friendly services. For example, we want to track whether the user is using a specific browser or if there are issues loading our site when using a mobile phone, all to improve our interface. The data handled for this purpose is typically aggregated and anonymized, but we also have the ability to use this type of information to offer user support to individual users experiencing technical issues and similar.
Personalized marketing, recommendations, and services:We aim to provide you with recommendations and services based on and adapted to your user behavior, home, and needs. This may include recommendations for other services based on your activity on TrustedBuilders.co.uk, and we may also recommend products and services based on what other consumers with similar usage patterns have purchased.
We may send information about products and services to you via email or other types of communication channels. All marketing we send out in this way complies with marketing laws, and you are free to unsubscribe whenever you wish. From time to time, we also conduct surveys designed by us or our partners. The target audience for these surveys may be based on personal data; for example, we may target a survey at people who have requested work related to building a new house.
5. SHARING OF INFORMATION
Information about your use of our services may be shared with our partners for the same purposes for which the data was collected. As far as practically possible, the information will be anonymized before being shared, but in some cases, it is necessary for the recipient to receive data that allows for your identification.
If there is suspicion that a crime has been committed in connection with the use of TrustedBuilders' services, necessary information will be disclosed upon request by public authorities. We may also disclose information to others if necessary to prevent further fraud or if the requested information is needed to resolve specific disputes.
TrustedBuilders will not share, forward, sell, or otherwise disclose your personal data beyond what is stated in this privacy policy, unless we are compelled to do so as a result of a legal case or you have given your consent for us to do so. However, this does not prevent us from using a data controller or data processor who handles personal data on our behalf in accordance with the General Data Protection Regulation (GDPR) § 15, reference GDPR Art. 28(7).
6. DELETION OF PERSONAL DATA
Personal data will not be stored for longer than necessary to fulfill the purpose of the collection. You can at any time request that we delete data linked to you as a user, except for the data that is necessary for us to continue providing the service you want access to, or when it is legally required to retain personal data for a certain period.
You can contact us via email at contact@trustedbuilders.co.uk if you want us to delete your personal data.
7. USER RIGHTS
n addition to the right to request the deletion of personal data, the user also has the following rights:
The right to demand correction of inaccurate data (GDPR Art. 16)
The right to request limited use of personal data (GDPR Art. 18)
The right to request access to the personal data that TrustedBuilders holds about the user (GDPR Art. 15)
The right to withdraw consent regarding TrustedBuilders' right to handle the user's personal data to the extent that such information is processed based on consent rather than a contract (GDPR Art. 7)
The right to report data handling to the Data Protection Authority for investigation (GDPR Art. 77)
8. USE OF ANALYTICS TOOLS, COOKIES, AND TECHNOLOGYI
TrustedBuilders continuously works on improving the user experience on the portal and the underlying web pages, which is why we collect different types of information from our users to always offer the best possible functionality. Examples of such information include the pages visited, the time of day the visit occurred, and which browser was used. We also use various forms of technology to identify you as a user and to analyze data about our users. Technology is used both because it is necessary for the various services to function and to make it easier for you to use the service, as well as for us to make analyses that provide us with data to develop the service in line with our users' needs. By using our services, you consent to our use of this technology, unless you choose to disable the technology and tools yourself.
A cookie is a small text file that helps us make your visit to our portal and website more meaningful and positive. Cookies can, among other things, allow you to avoid having to log in every time you visit our website. Cookies also make it possible to customize a webpage or advertisement so that it better matches your interests and preferences. If you do not wish to consent to the storage of cookies on your computer, tablet, or mobile phone, you must disable the function in your browser. Please note that this will result in the loss of certain features in our services, and they may not function as expected.
TrustedBuilders.co.uk may, in some cases, also use third-party services that conduct detailed analyses of our users' usage patterns, statistics, user experience, and manage accessibility, etc. The third-party services we currently use include, among others, Google Analytics (a tool that collects anonymous visitor statistics) and Facebook Custom Audiences (a system for creating target groups based on users' activity on web pages belonging to TrustedBuilders.co.uk).
